Refund Policy

Refund Police

Due to the digital nature of our products, refunds will only be provided under the following terms and conditions:

1. Problems Must Be Reported Within 24 Hours: If you experience any problem with the product, you must contact our support team within 24 hours of receiving the product, along with complete details of the issue and any required proof. Refund requests submitted after 24 hours will not be accepted.

2. Complete Setup Is Required: The correct method for setting up and using the product is explained in the provided tutorial video. You must follow and complete all setup steps and instructions shown in the video. If the product still does not work after completing the entire setup correctly, you may be eligible for a refund. If you do not complete the required setup or fail to follow the instructions properly, no refund will be provided.

3. One Payment Is Valid for One User Only: Each product purchased with one payment is intended for one user's personal use only. If you share, transfer, or resell the product to another person without authorization, access to the product may be permanently disabled. No refund will be provided in such cases. A penalty of up to ₹500 may also apply, subject to applicable law and the agreed terms.

4. Individual Device or System Issues: If the product is not working only on your device or system while it is working correctly for other users, no refund will be provided. However, if a widespread technical issue with the product is confirmed on our end and the product is not working for all or most affected users, eligible customers may receive a refund.

⚠️ VIP X STORE – Setup & Refund Policy

1. Device/Phone Related Problems: If the panel setup cannot be completed due to any issue with the customer’s phone, device, operating system, settings, internet connection, permissions, or any other technical issue, VIP X STORE will not be responsible.

2. Customer-Side Issues: The customer must properly follow all required settings, permissions, and setup instructions. If the problem occurs due to the customer’s device compatibility or settings, the refund request will not be considered valid.

3. Panel Working Properly: If there is no technical fault in the panel and the panel is working properly, but the customer is unable to set up or use it due to an issue with their phone or device, no refund will be provided.

4. Refund Policy: Customers should confirm the panel’s compatibility and their device requirements before making a payment. After purchase, refund requests based solely on customer-side device or setup issues will not be accepted.

5. Support: The VIP X STORE team will provide setup assistance according to the available instructions. However, any issues related to the customer’s personal device, settings, or technical limitations will be the customer’s responsibility.

6. Technical Problems Unrelated to the Product: If any problem occurs during setup due to the phone, device, operating system, network, settings, permissions, or any other external reason that is not directly related to the Product, VIP X STORE will not be responsible for that problem and cannot provide a technical solution or guarantee for it. VIP X STORE support is limited to Product-related issues and information only.

By making a payment, the customer confirms that they have read, understood, and accepted these Terms & Conditions. Once the payment is completed, these policies will be considered accepted.

VIP X STORE
Use our services responsibly and follow all provided setup instructions.